CLaaS2SaaS Support
Support for CLaaS2SaaS, eduCLaaS and Lithan. A request raised here goes to the team that owns the product it concerns.
When you open a ticket, pick the solution and then the module it relates to. That is what routes it to the right team, and it gives the ticket a reference such as CRM-000123. Quote that reference in any reply, and when checking status.
Support hours are Monday to Friday, 09:00 to 18:00 Singapore time. Response targets are measured against those hours, so the clock pauses overnight, at weekends and on Singapore public holidays.
A valid email address is required to open a ticket.